Where is my order? I am not able to track it.

To check the status of your order, log on to www.chokore.com and go to the My Orders section under My Account. When we ship your order, we will add tracking information to this page. We will also email you when there is a status update to your order. Tracking information can take up to 24 hours after your order has shipped to show movement. For any further queries you have a chat option to get in touch on our website.

Can I change my shipping address?

We work hard to ship customers’ orders as soon as we can because of this we are unable to modify addresses on existing orders. There is a small window of time where we may be able to cancel your order and help you replace your order with the correct address.
Reach out to us on WhatsApp +918375961978 and we are happy to help as best we can.

Can I modify or cancel an order that I’ve already placed?

If we are able to catch your order before it ships we are happy to cancel the original order and make any changes necessary with a new order. We can't guarantee we will be able to but will do everything we can to help.

What should I buy as a gift?

The entire Chokore range is ideal for gifting. From pocket squares to neckties to women stoles and tie and pocket square sets. You are going to make your loved ones truly happy by gifting them Chokore accessories. You can also chat with us and we can help you to customize your gifts.

What should I do if my order is a gift?

You can send gift orders to your friends/family members. For an additional charge of Rs. 50, you can choose to gift wrap your order by selecting the option in your shopping cart. Your gift will also include a personalized message from you.

Can I create a customised gift set?

Yes you can go to our gift set section and modify the items by getting in touch with us via WhatsApp/Call/Email.

Do you have any promos?

You can check under offer section.

What type of fabric is used to make your Shirts/Kurtas/Nehru jacket?

We primarily use cotton. However the specific fabric is mentioned under every individual product.

What is the size of Shirt/Kurta/Nehru Jacket?

You can refer the size chart available on product page.

How can I return my order?

We're a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us if you have any questions, and we'll do everything we can to help. You have a 14 day window to return the purchased product.

I’m looking for Ties/Pocket squares for wedding/special occasion/meeting, where do I start?

Please go to our Weddings and Special Occasion’s section where we have laid out a collection of accessories, best suited for this.

How do you match a Tie and Pocket square?

We recommend your tie and pocket square complement each other, not match exactly. Try a pocket square that features the accent color of your tie and mix up the scale of the designs. Use the Colour Match feature on our website where our experts can help you to get the perfect look.

How often do you add new designs?

We release a new collection every 3 month of ties and pocket squares. Additionally, we frequently restock past designs that are popular with our customers.

Do you offer bulk discounts on b2b orders?

We will be happy to address specific queries. Please get in touch over an email or chat with us.

I received/Bought a gift, but I would like to exchange it.

Not your style? No problem. We will refund the amount of your unwanted item. Simply email us at Info@chokore.com with the details below:
  • Your name and phone number
  • The purchaser's name and/or email
  • Order ID
  • Item description/quantity (include a picture if that helps!)

What is your return policy?

You can return any unworn items with the exception of masks for a refund. Simply send us a return request over the email info@chokore.com with all details. You have 14 days post purchase to return.

Is my credit card information kept confidential and secure?

We don’t store your credit card information at our website so it’s secure because all the transaction happen directly on bank website.

My coupon code isn’t working.

You can contact us over the Email, Chat or Call we are happy to help you.

What is the size of your pocket square?

We have two sizes in Pocket squares 13.5”x13.5 and 18”x18”.

What is the fabric of ties and pocket squares?

We use 100% silk fabric in all of our Neckties and Pocket squares.

What is the size of your Necktie?

Length 157 cm and Width 7.6 cm.

What currency are your prices listed in?

INR and US dollars.

Do you have any store locations?

Currently we don’t have.

What is Chokore?

Chokore is a premium fashion brand for apparel and accessories for men and women offering in-house products in categories like pocket squares, ties, shirts among others. Chokore offers a completely design led range of accessories and apparel with a blend of traditional Indian and international trends. Chokore’s endeavour is to create world class products, with an unmatched quality, delivered where you are.

How can I cancel my order?

You can drop us a email – info@chokore.com with following information
  • Your name and phone number
  • The purchaser's name and/or email
  • Order ID

How long will you take to fulfil an order if I pick an item from your collection?

For Metro city (India) It will take up to 48-72 Hrs with express delivery and for other locations it will take up to 7 days.

Is each item individually packed? What type of packaging do you use and is it good enough to gift?

We do packing for individual item and our packing can also be used as gifting purpose.

Are your products available internationally?

Yes.

Do you offer expedited shipping?

 Yes.
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